Privacy Policy

Last updated: June 25, 2026

Philadelphia Water Ice Factory (“Philadelphia Water Ice,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect through our website, philawaterice.com, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information:

Information you provide to us

When you contact us, request information, submit a form, download materials, or communicate with us through the website, we may collect information such as:

  • Name
  • Company name
  • Email address
  • Phone number
  • Mailing or billing address
  • Message content or other information you choose to provide

Information collected automatically

When you visit our website, we and certain service providers may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visit
  • Cookie identifiers or similar tracking technologies

This information may be collected through cookies, pixels, analytics tools, embedded content, security tools, or similar technologies.

2. How We Use Information

We may use the information we collect to:

  • Respond to inquiries and customer requests
  • Provide product information, quotes, customer service, and support
  • Process business communications
  • Improve our website, products, and services
  • Understand how visitors use our website
  • Maintain website security and prevent fraud or abuse
  • Send marketing or promotional communications, where permitted
  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. Some cookies are necessary for the website to function. Others may be used for preferences, analytics, or marketing.

You can manage your cookie preferences through the consent banner or the “Manage Consent” option on our website.

The categories of cookies may include:

  • Functional cookies: needed for basic website functionality
  • Preference cookies: used to remember choices you make
  • Statistics cookies: used to understand how visitors use the website
  • Marketing cookies: used to track visitors across websites or help deliver relevant advertising

You can also control cookies through your browser settings. Blocking some cookies may affect how the website works.

4. Analytics, Advertising, and Third-Party Services

We may use third-party services to help operate, secure, analyze, or advertise our website. These providers may collect information through cookies, pixels, scripts, embedded content, or similar technologies.

These third parties may include website hosting providers, security services, analytics providers, advertising platforms, social media platforms, video providers, map providers, form tools, or similar service providers.

We do not knowingly sell personal information for money. However, some privacy laws may define certain analytics, advertising, retargeting, or cross-context tracking activities as a “sale,” “sharing,” or “targeted advertising.” Where required, we provide choices through our cookie consent tools or other available opt-out methods.

5. Embedded Content and Links to Other Websites

Our website may contain links to third-party websites or embedded content, such as videos, maps, social media links, or other outside services. These third-party websites and services may collect information about you according to their own privacy policies. We are not responsible for the privacy practices of third-party websites.

6. How We Share Information

We may share information with:

  • Service providers who help us operate our website and business
  • Vendors who provide analytics, security, hosting, advertising, email, forms, or technical support
  • Business partners when necessary to respond to your inquiry or provide requested services
  • Legal, regulatory, or law enforcement authorities when required by law
  • Other parties if needed to protect our rights, property, users, or business

We do not knowingly sell personal information for direct monetary payment.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Privacy Choices

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

  • Request access to personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of certain uses of cookies, analytics, advertising, or tracking
  • Withdraw consent where consent is used

To make a privacy request, contact us using the information below.

9. California Privacy Notice

If you are a California resident, California law may provide additional privacy rights. The California Consumer Privacy Act applies only to certain for-profit businesses that do business in California and meet thresholds such as annual gross revenue over $25 million, buying/selling/sharing personal information of 100,000 or more California residents or households, or deriving 50% or more of annual revenue from selling California residents’ personal information.

Even if we are not legally required to comply with all CCPA obligations, we still aim to provide reasonable transparency and privacy choices.

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, phone number, IP address, or mailing address
  • Commercial information, such as products or services requested
  • Internet or electronic network activity, such as website usage, browser type, device information, and cookie identifiers
  • Geolocation-related information inferred from IP address
  • Communications you send to us

We may use this information for the purposes described in this Privacy Policy.

We do not knowingly sell personal information for money. However, some analytics, advertising, or cross-context tracking may be considered “sharing” or “targeted advertising” under certain privacy laws. You can manage these choices through our cookie consent banner or by contacting us.

We do not knowingly collect, sell, or share personal information from children under 16.

10. Children’s Privacy

Our website is intended for general business and consumer audiences. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

11. Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, internet transmission, or electronic storage system is completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, contact us at:

Philadelphia Water Ice Factory
8354 State Road
Philadelphia, PA 19136

Email: webmaster@philawaterice.com
Phone: 215-533-0400