Terms & Legal Information
This page provides general terms, legal information, ordering information, product information, and website-use information for Philadelphia Water Ice Factory. By using this website, placing an order, or contacting us through this website, you agree to the terms and information below.
Business Information
Philadelphia Water Ice Factory
8354 State Road
Philadelphia, PA 19136
Phone: 215-533-0400
Email: info@philawaterice.com
Website Terms of Use
This website is provided for general informational and business purposes only. You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.
We may update, change, suspend, or remove website content at any time without notice. We do our best to keep information accurate and current, but we do not guarantee that all website content will always be complete, accurate, current, or error-free.
Privacy and Cookies
Our use of personal information, cookies, analytics, advertising tools, and similar technologies is described in our Privacy Policy and cookie consent banner.
Where available, you may manage or withdraw your cookie consent using the “Manage Consent” option on this website. Some cookies may be necessary for the basic operation and security of the website.
Ordering and Payment
Orders may be placed by phone, by email, or by other methods made available by Philadelphia Water Ice Factory. All orders are subject to acceptance, availability, payment approval, and any applicable delivery or shipping requirements.
We reserve the right to refuse, cancel, or limit any order where there is an error, suspected fraud, product unavailability, payment issue, delivery limitation, or other business reason.
Shipping and Delivery
Shipping and delivery options may vary depending on the product, order size, delivery location, season, temperature conditions, carrier availability, and other factors. Certain products may require special handling, refrigeration, freezer storage, local delivery, or freight arrangements.
Delivery dates, shipping dates, and transit times are estimates only unless expressly stated otherwise in writing. Philadelphia Water Ice Factory is not responsible for delays caused by carriers, weather, incorrect delivery information, unavailable recipients, or circumstances outside of our control.
Product Information and Allergen Notice
We make reasonable efforts to provide accurate product descriptions, ingredient information, nutritional information, certifications, and allergen information. However, product information may vary by flavor, package size, production run, supplier, or product type.
Please review the specific product label, product page, or contact us directly before ordering if you have questions about ingredients, allergens, nutritional information, dietary restrictions, or certifications.
While many of our water ice products are fat free, cholesterol free, dairy free, soy free, gluten free, and produced in a peanut-free plant, exceptions may apply. Some flavors or products may contain or be exposed to allergens or ingredients that are not suitable for all customers. Customers with food allergies, sensitivities, or dietary restrictions should contact us before purchasing or consuming any product.
Kosher Supervision
Certain Philadelphia Water Ice products may be produced under kosher supervision. Kosher status may vary by product, flavor, packaging, location, or production run. Please check the product label or contact us directly for current kosher certification information before ordering.
Trademarks and Licensed Marks
All trademarks, service marks, logos, product names, company names, trade names, and related marks appearing on this website are the property of their respective owners.
Philadelphia Water Ice Factory makes no claim of ownership over third-party trademarks or licensed marks unless expressly stated. Any reference to third-party marks is for identification, informational, or descriptive purposes only.
Any use of Hershey’s trademarks, names, logos, or related marks is subject to applicable licensing terms and restrictions. Hershey’s marks are owned by their respective trademark owners.
Satisfaction Guarantee
We want our customers to be satisfied with our products. If you are not completely satisfied with a product, please contact us promptly and explain the issue. Where appropriate, we will work with you to arrange a replacement, credit, refund, or return.
Any replacement, credit, refund, or return is subject to review and may depend on the product, order details, timing, storage conditions, delivery circumstances, and the nature of the issue.
Errors, Availability, and Changes
We try to keep our website accurate and current, but errors, omissions, typographical mistakes, pricing errors, product changes, and availability changes may occur. We reserve the right to correct errors, update information, change products, change pricing, or cancel orders affected by errors at any time.
Product images, packaging, colors, descriptions, and other website content are for general reference only and may not always match the exact product received.
Third-Party Links and Services
This website may contain links to third-party websites, social media pages, embedded content, forms, maps, videos, plugins, payment services, analytics tools, advertising tools, or other third-party services.
We are not responsible for the content, policies, security, privacy practices, or practices of third-party websites or services. Your use of third-party websites and services is subject to their own terms and privacy policies.
Limitation of Liability
To the fullest extent permitted by law, Philadelphia Water Ice Factory is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website, your inability to use this website, product availability, order delays, third-party services, or website errors.
Nothing on this page is intended to limit rights that cannot legally be limited under applicable law.
Contact Us
If you have questions about this page, our products, ordering, delivery, allergens, privacy, or website use, please contact us:
Philadelphia Water Ice Factory
8354 State Road
Philadelphia, PA 19136
Phone: 215-533-0400
Email: info@philawaterice.com
Last updated: June 25, 2026